The South Jordan Buick GMC store's sales complaints are the highest concentration here: 54 of 97 reviews, more than half the store. They skew recent — 19 posted in the past two years — and heavily toward problems that, in these accounts, surfaced after the buyer drove away. The reviews span 15 years unevenly, with 2025 the busiest single year at 10 accounts.
The sharpest and most recurring shape is a vehicle that fails after purchase, with the buyer saying it was never properly inspected. Five reviewers cite a specific inspection the store is said to have completed: two name a 172-point inspection, one a "±150 point" inspection, before — in their accounts — discovering a transmission needing replacement, all four shocks leaking, or a seized engine lifter. One of the five puts the repair at "almost $5,000.00 to fix." When they went back about the failed inspection, reviewers say they were told the car was sold "as-is" — a term that appears in four of these accounts.
Vehicles not being there when promised form a second cluster. One reviewer says they reserved a truck in January, were assured on 2 February it was arriving the 4th, and were told on arrival day it had already sold on 31 January. Another describes a $500 deposit on a car that "just sold" the day before. A third says they ordered a 2024 Yukon, arrived to collect it as scheduled, found it not ready — and did not get the deposit back. Several of these buyers travelled from out of state: one drove 6 hours, another roughly 4 hours from St. George, and one describes multiple DMV trips over paperwork problems.
Advertised pricing that, reviewers say, shifted once they arrived appears throughout. A 2015 account says a KSL listing jumped $5,000 between the online view and showing up in person, and the ad was pulled. In 2019 a buyer says they confronted the store about internet pricing "About 12k different" and were told dealerships do this to "get you in the door." A 2026 buyer cites an AutoTrader listing and then a quote $5,000 higher. Another says they bought the same vehicle in Idaho and saved $7,000. Two reviewers, years apart, take aim at the "Seiner Difference" branding itself, one calling it a markup rather than a value.
Follow-up on promised add-ons is, by these accounts, unreliable. A 2019 buyer says they were promised keyless auto start within two weeks and never got it. Another says they were promised accessory manuals and had to escalate twice. In 2025, one describes paying for accessories including all-weather mats and window tint, completing the purchase, and getting no callback for two weeks when they asked for status. The theme, as framed, is less the item than the radio silence after the money changed hands.
Finance-office friction recurs separately. A 2021 reviewer says he approved financing through his own bank and explicitly declined the dealership's offer, but the store sent the application to a different lender anyway — without his permission or signature, as he tells it. In 2026 another says they wrote repeatedly that their credit should not be pulled and got an Experian notice that same night that it had been. A 2011 account from the earliest reviews here is nearly identical: a third-party warranty the buyer says was sold as the standard GM extended warranty, discovered only at claim time.
Registration and title filing drag on in several accounts. One buyer says plates were ordered late and the temporary tags lapsed. Another says he handled the title filing himself at the DMV because the dealership had not. A third describes two months with no plates. An out-of-state buyer says the sales tax had been applied to a different VIN — a mistake that, by their account, took eight hours across four DMV visits to untangle.
A towing-capacity dispute stands out as unique to this store. One detailed account describes a 2024 GMC 1500 presented as towing 13,300 lbs; the buyer says he later ran the numbers — GVWR, GCWR — and found it towed 7,800 lbs. He says he was promised a resolution including an unwind and instead was offered a trade for a lower trim with the correct package, a situation he values at $8,000.00 out of pocket.
Six reviewers praise the salesperson, or the deal itself, while lodging their complaint elsewhere — three to finance, three to service or follow-through. This is worth reading carefully: a positive individual experience does not equal a positive store experience.
One persistent detail: only 11 of the 54 reviews carry a "sales" label from the source platform. The other 43 matched on wording alone. That is why accounts about warranty confusion, missing plates, and vehicles with reported failed components appear here — the reviewer's wording traces back to the sale even if the underlying issue touches service or finance later.
