The South Jordan Buick GMC store's sales complaints are the highest concentration here: 54 of 97 records, more than half the store. They skew recent — 19 posted in the past two years — and heavily toward problems that surface after the buyer drives away. The reviews span 15 years unevenly, with 2025 the busiest single year at 10 accounts.
The sharpest and most recurring shape is a vehicle that fails after purchase and the buyer discovers it was never properly inspected. Five reviewers cite a specific inspection the store claimed to have completed: two name a 172-point inspection, one names a "±150 point" inspection, and they came in before discovering a transmission that needs replacing, shocks that are all four leaking, or a seized engine lifter. One of those five says the repair runs to "almost $5,000.00 to fix." When the buyer returned to ask about the failed inspection, they report being told the car was sold "as-is" — the term appears in four of these accounts.
Vehicles not being there when promised form a second cluster. One reviewer reserved a truck in January, was assured on 2 February it was arriving the 4th, and was told on arrival day that it had already sold on 31 January. Another describes a $500 deposit on a car that "just sold" the day before. A third ordered a 2024 Yukon, went to pick it up as scheduled, and it was not ready — and the deposit was not refunded. Several of these incidents involve buyers traveling from out of state: one drove 6 hours, another roughly 4 hours from St. George, and one made multiple trips to the DMV because of paperwork problems.
Advertised pricing and quoted figures that shift when the buyer arrives appear throughout. In 2015 a KSL listing jumped $5,000 between viewing online and showing up in person; the ad was pulled. In 2019 a buyer confronted the store about internet pricing "About 12k different" and got an explanation that dealerships do this to "get you in the door." A 2026 buyer cites an AutoTrader listing and then a quote that is $5,000 higher. Another bought the same vehicle in Idaho and saved $7,000. Two reviewers, years apart, critique the "Seiner Difference" branding itself, one calling it a markup rather than a value.
Follow-up on promised add-ons is unreliable. A buyer in 2019 was promised keyless auto start within two weeks and never received it. Another was promised accessory manuals and had to escalate twice. In 2025, one paid for accessories including all-weather mats and window tint, made the purchase, and got no call back for two weeks when asking for status. The theme is less about the item and more about the radio silence after the money changed hands.
Finance office friction recurs separately. One 2021 reviewer approved financing through his bank and explicitly declined the dealership's offer, but the store sent the application to a different lender anyway — without his permission and without a signature. In 2026, another wrote repeatedly that they should not pull his credit and received a notice from Experian that same night that it had been pulled. A 2011 account from the earliest records here is nearly identical: a third-party warranty sold as the standard GM extended warranty, discovered only when it came time to file a claim.
Registration and title filing drag on. One buyer ordered plates late and the temporary tags lapsed. Another handled the title filing himself at the DMV because the dealership had not. A third waited two months with no plates. An out-of-state buyer discovered that the sales tax had been applied to a different VIN — a mistake that required eight hours across four separate DMV visits to untangle.
Towing capacity misrepresentation stands out as unique to this store. One detailed account describes a 2024 GMC 1500 presented as towing 13,300 lbs. The buyer did the math later — GVWR, GCWR, the right calculation — and found it towed 7,800 lbs instead. He says he was promised a resolution including an unwind; what he received was an offer to trade it for a lower trim with the correct package, a situation he values at $8,000.00 in out-of-pocket cost.
Six reviewers praise the salesperson, or the deal itself, while lodging the complaint elsewhere — three to finance, three to service or follow-through. This is worth reading carefully: a positive individual experience does not equal a positive store experience.
One persistent detail: only 11 of the 54 records carry a "sales" label from the source platform. The other 43 matched on wording alone. That is why accounts about warranty confusion, missing plates, and vehicles with failed components appear here — the customer wording traces back to the sale even if the underlying issue touches service or finance later.
