21 of 97 records mention communication gaps — nearly one in four of the store's records. Only 3 carry published ratings, all one-star. Recent accounts cluster heavily, with 13 of the 21 in the past two years and 8 of those in 2025, suggesting the pattern is current.
The dominant thread is the unanswered callback or message after a sale. Six records specifically mention that phone calls went unreturned. Reviewers describe calling repeatedly about items that were promised, items that were billed but not done, or accessories that were supposed to be installed. One 2025 account describes being texted the day after purchase asking if everything was going well, responding with a question about an error, and then getting no response. Another describes waiting two weeks with no callback about promised work.
Service department callbacks form a related cluster within the larger communication issue. The earliest records mention service advisors who went weeks or months without returning a message. One named individual recurs across multiple years and multiple platforms for exactly this — not returning calls or providing updates. Because multiple independent reviewers name the same person across different years, it reflects a customer pattern in the data.
Several accounts describe the experience of follow-up after the transaction closing: accessories left uninstalled that the buyer then had to chase, extended warranty coverage that was sold but never filed, and questions about how items were billed — all of which required repeated efforts to get a simple answer.
