Summarized, not republished
The site uses original category summaries instead of copying full review text. Short fragments are used only as small grounding signals on category pages. Names of employees, managers, and other individuals are removed from those summaries and fragments — complaints are described by role instead. A name is used only if it is genuinely indispensable to the point and exceptionally well supported by the record, which so far has not been the case anywhere on this site.