Sales complaints form just over half the store's reviews: 58 of 113. The pattern is sharply recent — 21 of the 58 in 2026 alone. Twenty-nine posted in the past two years. Twelve carry star ratings, 10 at one-star. Twelve received owner replies.
The sharpest thread is vehicles sold, by these accounts, out from under committed buyers. Reviewers describe placing a deposit and later being told none existed, being assured by name that a car was on the lot and driving an hour to find it "just sold," and in one account learning the vehicle had sold weeks earlier. Several independent reviewers describe the same shape at different times.
A distinct and serious pattern involves reviewers who say they sold a vehicle TO the dealership and never received payment. Separate reviewers describe waiting months — "still have not been paid" — being given shifting explanations about a name mismatch on the title, and ultimately retrieving the car themselves. Both accounts name the same manager. The data reviews these as the reviewers' claims; dealer replies dispute at least one of them.
Advertised promotions are a recurring flashpoint. Reviewers say they were told a banner offer on the store's own site had expired, then found it still live, or learned afterward that it excluded the model they were shown. One puts it directly: "should no longer be displayed on their site." Related accounts describe advertised figures that, reviewers say, shrank substantially by the time numbers were printed.
Product knowledge draws unusually direct criticism. Reviewers describe sales staff as "not knowledgeable about the cars or warranties," unable to answer basic questions about coverage or trim differences, and in one account pointing to a different model as equivalent to the one asked about.
A persistent pattern is the split verdict: reviewers who name a specific salesperson warmly while describing everything after the handshake as the problem. As one puts it, "Everything after that was horrible." Delivery, follow-up, second keys — one describes "4 extra visits to get the second set of keys" — and title filing each become a separate struggle, by these accounts. The complaint is not the sale itself but what comes after.
Cars.com
