Sales complaints form the second-largest category: 68 of 164 reviews, just over two in five. They cluster in recent years — 17 of the 68 in 2025 alone, with 25 total in the past two years. Sixty-two of the 68 carry star ratings, 55 at one-star. The peak concentration in 2025 suggests the pattern is current. Fourteen of these reviews received owner replies, suggesting the dealership is aware of the complaints and responding.
The sharpest and most recurring complaint arrives after the sale: registration and title paperwork that, by these accounts, languished. Multiple reviewers describe buying a vehicle and then waiting weeks or months for plates or title, chasing the dealership repeatedly and, in some cases, saying they could not legally drive the car they had paid for. One says they waited more than two months just for plates. Another describes being sold a vehicle without the title in hand, then spending 45 days chasing the paperwork. This thread appears in 12 of the 68 sales reviews.
Out-of-area buyers form a distinct cluster. Reviewers from other states describe negotiating remotely, agreeing terms, then arriving to find — in their account — that the deal had changed. The travel investment sharpens these stories: the expectation, as they put it, is that if you drove hours to close, the agreed deal would be there. Several say they could not get a pre-purchase inspection accommodated despite the distance.
Advertised pricing that, reviewers say, did not hold appears throughout. They describe an online figure that did not survive the finance office, add-ons introduced late, or a refusal to honour an advertised price after hours at the store. One puts it bluntly: "refused to sell the car for the advertised price." Another calls it a "bait and switch dealership." Ten reviews mention a price shift between advertisement and signature.
Deposits on vehicles not yet in inventory generate their own cluster. Reviewers describe placing money on a car not yet on the lot, then delays, then the vehicle sold to someone else or the deposit hard to recover. The damage, as they frame it, is compounded by lost time and the expectation that a deposit meant the car was reserved.
A notable structural feature recurs: reviewers separate the salesperson from the store. Several praise the individual by name and aim the complaint at management, finance, or process — some saying outright that their one star is "NOT for him." The salesperson, in their telling, did the job; the system did not.
Web-listing accuracy also comes up. Reviewers say vehicles listed online were already sold when they called, or were "pre sold" despite being advertised.
