42 of 97 records mention pricing — the second-largest category here after service. Only 6 carry published ratings, and all 6 are one-star. The pattern clusters across service and sales complaints about cost, with 15 of the 42 posted in the past two years.
Repair quote disputes take several forms. A 2023 account describes a major battery replacement quote at the dealership substantially higher than independent online sources, with the reviewer sourcing and installing it themselves and quantifying the saving. A 2024 account describes being told an extended warranty was mandatory to get the quoted price. Several describe diagnostic fees that appeared unexpected, or repair estimates that grew once the car was in the shop.
Service pricing surprises dominate. One account describes a $271 diagnostic fee for a check-engine light that turned out to be something the reviewer was already aware of. Another describes diagnostic fees that stacked — charged once to identify a fault, charged again to learn what fixing it would cost, with the customer ultimately taking the car elsewhere.
Used-vehicle pricing complications appear alongside service pricing. One reviewer bought what was said to be a certified pre-owned truck, paid extra for an aftermarket warranty to protect against hidden faults, then discovered four leaking shocks that were said to be coincidental but looked old by independent inspection. Another describes an inspection quoted at one price that didn't cover what the customer expected.
The data contains enough dollar figures to sketch the range. Diagnostic and inspection charges from $200 to $271. Extended warranty offers. Repair estimates in the thousands — $3,200, $3,500, $4,000 mentioned specifically. The connective thread across these accounts is surprise — a cost that appeared differently in conversation than on the bill.
