Service complaints at this store are the single largest category: 61 of 97 records, more than six of ten. They cluster heavily in the past year — 27 of the 61 posted in the past two years, with 2025 the busiest at 17 records. The store's service reviews are notably recent compared with the group as a whole, suggesting the pattern is active rather than historical.
Repeat visits recur in 21 of the 61 records. Reviewers describe returning for the same fault, or discovering a symptom had not been resolved on the first visit. The detail that sharpens these accounts is the cost: several describe paying a diagnostic fee on the first visit, returning with the same problem, and facing another diagnostic charge. One from 2023 reports a car dropped for recall work that came back worse — heavily soiled seats, a torn seat, misplaced keys in another vehicle, and an ignition that no longer turned properly.
Long possession times appear in 26 records. Reviewers describe vehicles held for days without news, parts waiting, or diagnostic steps that stretched for weeks. The complaint is less often about the wait itself and more about the silence — reviewers say they called repeatedly and got no callback or a reassuring message but no action. Several note that a callback with a simple explanation would have eased the frustration even if the work still took time.
Parts supply forms its own thread — 23 records mention parts in some form. Some reviewers describe waiting for parts to arrive from out of area, or being told a part was discontinued and a substitution would be needed. A 2019 account describes needing a battery for a vehicle a few years old and discovering the dealership was charging substantially more than independent sources online; the reviewer sourced and replaced it themselves.
Diagnostic disputes are another distinct cluster. Ten records mention diagnosis or warranty interpretation. Several describe being told a symptom was either not duplicable or covered by a different warranty than the owner believed. One reviewer from 2023 describes dropping a car for a check-engine light, being called about a major battery failure, and getting a very high replacement quote, but then discovering online sources offered the same part for far less — and sourcing and installing it himself. The warranty question hangs over these accounts: what the dealership says is wrong versus what the owner or a second opinion says.
Named service advisors and managers recur across multiple years in the same pattern — several reviewers, years apart, name the same person over unreturned calls or poor follow-through. Because the same name appears in independent accounts on different platforms and different years, it suggests a genuine pattern in how that role operated, though each account remains a customer claim rather than a verified finding.
Six of the 61 records carry a published star rating; all 6 are one-star. The other 55 came from platforms that published no numerical score, so they matched on content alone. Yelp has 21 of the 61, CARFAX 20, and Google 10, which is a notably different distribution than sales or pricing complaints.
