Service complaints at this store are the single largest category: 61 of 97 reviews, more than six of ten. They cluster heavily in the past year — 27 of the 61 posted in the past two years, with 2025 the busiest at 17 reviews. The store's service reviews are notably recent compared with the group as a whole, suggesting the pattern is current rather than historical.
Repeat visits recur in 21 of the 61 reviews. Reviewers describe returning for the same fault, or finding a symptom they say was not resolved on the first visit. The detail that sharpens these accounts is cost: several recount paying a diagnostic fee on the first visit, coming back with the same problem, and facing another diagnostic charge. One 2023 account reports a car dropped for recall work that, the reviewer says, came back worse — heavily soiled seats, a torn seat, misplaced keys in another vehicle, and an ignition that no longer turned properly.
Long possession times appear in 26 reviews. Reviewers describe vehicles held for days without news, parts on back-order, or diagnostic steps they say stretched for weeks. The complaint, as framed, is less about the wait itself than about the silence — reviewers say they called repeatedly and got no callback, or a reassuring message but no action. Several add that a callback with a simple explanation would have eased the frustration even if the work still took time.
Parts supply forms its own thread — 23 reviews mention parts in some form. Some reviewers describe waiting for parts to arrive from out of area, or being told a part was discontinued and a substitution needed. A 2019 account describes needing a battery for a vehicle a few years old and finding the dealership's price well above independent online sources; the reviewer says they sourced and fitted it themselves.
Diagnostic disputes are another distinct cluster. Ten reviews touch on diagnosis or warranty interpretation. Several reviewers say they were told a symptom was either not reproducible or covered by a different warranty than they believed. One 2023 reviewer describes dropping a car for a check-engine light, being called about a major battery failure, and getting a high replacement quote, then finding the same part far cheaper online and installing it himself. The warranty question hangs over these accounts: what the dealership says is wrong versus what the owner or a second opinion says.
Named service advisors and managers recur across several years in a similar pattern — different reviewers, years apart, naming the same person over what they describe as unreturned calls or poor follow-through. Because the same name surfaces in independent accounts on different platforms and in different years, it points to a pattern in how that role operated, by the reviewers' telling — though each account remains a customer claim rather than a verified finding.
Six of the 61 reviews carry a published star rating; all 6 are one-star. The other 55 came from platforms that published no numerical score, so they matched on content alone. Yelp has 21 of the 61, CARFAX 20, and Google 10, which is a notably different distribution than sales or pricing complaints.
