Pricing complaints account for just over a third of the store's reviews: 43 of 113. Peak concentration is recent — 14 of the 43 in 2026. Twenty-three posted in the past two years. Only 7 of the 43 carry star ratings, 6 at one-star. Ten received owner replies.
Diagnostic fees stacking is the clearest pattern. Reviewers describe being "charged $205 just to have the diagnosis," then "another $200 charge to tell me what needed to be done," paying twice to learn the same thing. One reviewer quantifies the pattern: "the total is gonna be 2500 or so" when starting with diagnostic fees. This pattern appears in 6 of the 43 reviews.
The most distinctive complaint in this category is comparison against the manufacturer's published maintenance schedule. A reviewer describes being called proactively about a scheduled service, being quoted a figure in the thousands, checking the Kia manual, finding the recommended work substantially lighter even allowing for local driving conditions, and confirming that with a competing Kia dealer. One states their finding directly: "saved $805 from what Kia was trying to have me pay."
Parts markup is challenged directly. One reviewer describes sourcing the same parts independently, completing the work themselves, and quantifying the saving against the dealership's quote.
Large repair quotes on relatively new vehicles form their own cluster, particularly engine replacement figures on vehicles a few years old where warranty coverage had been declined. A reviewer reports being quoted "$18,386 for a new engine," while another describes being charged "$2600 to repair, not under warrantee." In those accounts the price is inseparable from the coverage dispute.
A smaller thread concerns billing accuracy rather than price level — reviewers who believe "I later discovered I had been overcharged" or "way over charged," discovering the discrepancy only after paying.
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