Pricing complaints at this store consistently describe a gap between a figure quoted up front and the amount actually billed. Reviewers name advertised maintenance specials and verbal estimates, then describe an invoice materially above them. The absence of a written quote is called out repeatedly as what made the dispute unwinnable.
Advertised-price disputes on vehicles form a parallel thread on the sales side, including reviewers who travelled on the strength of an online figure and found the store unwilling to honour it after hours at the dealership.
Diagnostic charges are a distinct grievance. Reviewers describe paying substantial fees for a diagnosis that either restated what they had already reported or did not lead to a successful repair, and object to the fee specifically rather than to the repair cost.
Upselling during routine visits recurs: additional filters, fluids or rotations recommended at a price the reviewer considered disproportionate, with several saying they later found the work unnecessary or the same parts far cheaper elsewhere.
Comparison shopping features heavily. A large share of these reviewers report obtaining a second opinion or a competing quote and finding a significant difference — those comparisons are the reviewers' own and are not verified here.
The practical takeaway reviewers most often state themselves is to obtain the estimate in writing, including any advertised special, before authorising work.
