Pricing complaints account for a third of the store's reviews: 57 of 164. Fifty-five carry ratings, 50 at one-star. Twenty posted in the past two years, with 16 in 2025. Nine received owner replies.
The dominant pattern is a gap between a figure quoted up front and the amount actually billed. Reviewers name advertised maintenance specials — "advertised $55 oil change & tire rotation" — then describe invoices materially above them. The absence of a written quote is called out repeatedly as the problem that made the dispute unwinnable: "They did not give me a written quote." One reviewer was quoted "around $100" and faced a far higher bill. Thirteen reviews mention quoted-versus-actual price gaps.
Advertised-price disputes on vehicles form a parallel thread, with reviewers who traveled on the strength of an online figure finding the store unwilling to honor it after hours at the dealership. Travel investment sharpens these accounts — the expectation was that an advertised price meant something.
Diagnostic charges form a distinct grievance. Reviewers describe paying substantial fees for diagnoses that either restated what they had already reported or did not lead to a successful repair. They object to the fee specifically rather than the repair cost.
Upselling during routine visits recurs: additional filters, fluids, or rotations recommended at prices reviewers considered disproportionate. Several say they later found the work unnecessary or the same parts far cheaper elsewhere. The complaint is both about price level and about being sold something not requested.
Comparison shopping features heavily. A large share of these reviewers obtained second opinions or competing quotes and found significant differences — those comparisons are the reviewers' own and unverified here. The range cited spans from "an extra $2200" to "about 12 k off of what they show."
The practical takeaway reviewers most often extract themselves is to obtain the estimate in writing, including advertised specials, before authorizing work. One reviewer's frustration: "charged him for it when it was not necessary."
