Service

Service complaints are the largest category at this store: 72 of 113 reviews, nearly two in three. The pattern is sharply recent — 18 of the 72 in 2025, 13 in 2026. Thirty-four posted in the past two years. Only 8 of the 72 carry star ratings, all one-star; most came from platforms that published no numerical scores, so they matched on content alone. Nine received owner replies.

The most serious cluster gathers accounts in which reviewers allege the work left a vehicle in a hazardous state. Reviewers describe lug nuts they say were not retightened after a tire rotation and loosened at highway speed, an oil change they say was finished without the drain plug properly sealed — one recalls staff who "forgot to tight the plug" — and a fuel line a reviewer says was left misrouted after an engine replacement and detached while the car was being driven. These are framed by the reviewers as safety consequences of the work, not complaints about delay or tone.

A second distinguishing cluster concerns warranty decisions on failed engines. Several reviewers describe a major engine failure on a relatively new vehicle, submitting maintenance reviews as requested, and then being refused — a decision they say was attributed to a manufacturer review process they could not reach directly. In those accounts the reviewers say the dealership's position was that the outcome was not its to decide, and their frustration attaches to having no one to appeal to.

Long possession times feature heavily in these accounts. Reviewers describe vehicles held for weeks — one says "over 50 days total" — multi-visit repairs in which, by their telling, the original fault persisted through every visit, and waits measured in days just to get a non-running car booked in: "9 days to even get my non-functioning car in." The experience of a broken vehicle sitting outside the shop, reviewers say, compounded the frustration.

Named individuals recur frequently in the service complaints. Reviewers repeatedly name the same service advisor over what they describe as unreturned calls — "wasn't responsive in providing updates" — and missing updates across several years. A separate thread names service and general management over how, in the reviewers' account, disputes were handled. One puts the broad complaint plainly: "no accountability or explanation."

A dispute specific to this store involves maintenance recommendations that reviewers say exceed the manufacturer's published schedule. They describe comparing what the service department proposed against the manufacturer's schedule and concluding they were quoted work the schedule does not call for: "not even close to their service recommendations."

The absence of star ratings on most Kia reviews is significant for interpretation. These reviews came from platforms that published no numerical scores; they matched on content alone. Treat them as reviewer accounts rather than as scored ratings.