South Jordan Kia's condition complaints split into two groups, and the second is what sets this store apart. The first is conventional: used vehicles found after purchase to have pre-existing damage, including undercarriage damage on a Telluride and a transmission that failed within months on a used Expedition.
The second group describes vehicles that went in intact and came out worse. The most detailed account covers a car delivered for recall work and returned with heavily soiled seats, a new tear in the driver's seat, keys that had been misplaced inside another vehicle, an ignition that would no longer turn properly, and a car that became undriveable shortly after collection — with the customer paying to tow it back. Other reviewers report oil fingerprints on interior surfaces after a repair.
Cosmetic repair quality generates its own cluster. One reviewer describes paying extra for a replacement bumper and later finding the lower section had been taped on, with the piece subsequently hanging loose. Others describe paint and film residue issues found only in good light after leaving the lot.
Pre-delivery preparation is criticised directly: reviewers describe collecting new vehicles that were dirty, still missing accessories that were supposed to be fitted, or needing items installed after handover.
Engine and transmission failures appear here as well as under service, because reviewers frequently frame them as a condition problem — a vehicle that should not have failed at that age or mileage — rather than as a repair problem.
Several of these accounts include the reviewer stating they photographed the damage at collection. The dataset holds only the written review; no images are captured, so the documentation reviewers refer to cannot be verified from this file.
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