Inventory complaints account for nearly a third of the store's reviews: 36 of 113. Peak concentration is 2026 with 10 of the 36. Eighteen posted in the past two years. Only 7 of the 36 carry star ratings, all one-star. Eight received owner replies.
The condition complaints here split into two distinct groups. The first is conventional: used vehicles that reviewers say they found, after purchase, to have pre-existing damage — undercarriage damage on a Telluride, a transmission that failed within months on a used Expedition.
The second group is more serious: vehicles that, by these accounts, went in intact and came out worse. The most detailed covers a car delivered for recall work and "returned damaged and ultimately disabled," with heavily soiled seats, a new tear in the driver's seat, "keys had been misplaced inside another vehicle," an ignition that would no longer turn properly, and a car the reviewer says became undriveable shortly after collection — with the customer paying to tow it back. Other reviewers report "oil fingerprints on the interior" after a repair, describing conditions they say suggest the vehicle was not treated as their property.
Cosmetic repair quality generates its own cluster. One reviewer describes paying extra for a replacement bumper and later finding the lower section had been "taped on," with the piece subsequently hanging loose. The phrase "they TAPED on the bottom part of this bumper" captures the core complaint: a cheap workaround sold as a proper repair. Others describe paint and film residue issues found only in good light after leaving the lot.
Pre-delivery preparation is criticized directly: reviewers describe collecting new vehicles that were dirty, still missing accessories that were supposed to be fitted, or "still needed things installed" after handover. The complaint is about the handover standard, not about the items themselves.
Engine and transmission failures appear alongside service complaints. Reviewers describe having to "replace the entire transmission" on relatively new used vehicles, and frequently frame these as condition problems — a vehicle that should not have failed at that age or mileage — rather than as repair problems.
Several reviewers state they "documented the damage with photos." The data holds only written reviews; images are not captured, so photo documentation reviewers refer to cannot be verified.
Cars.com
