Where the Cadillac store's financing complaints are about documents, South Jordan Kia's are overwhelmingly about refunds. The single most repeated account is a customer cancelling something — an insurance policy, a warranty, a fee — being told a refund or check is coming, and then not receiving it.
One detailed account describes an agreed split of credit-card fees that was charged in full instead, a promised correction, the responsible finance manager leaving the business, a general manager personally committing to mail a check, and then a reversal weeks later on the grounds that a discount had already been applied. Several shorter reviews follow the same arc without the detail.
A related cluster concerns products sold at signing that were never actually filed. Reviewers describe purchasing an extended warranty and discovering later that it had not been submitted to the provider — meaning the coverage they had paid for did not exist when they went to use it.
Document accuracy comes up specifically and repeatedly: contracts altered after the customer had reviewed them, the wrong lienholder recorded, and paperwork redone four or five times, with the reviewer passed between staff each round.
Title and registration filing appears here as it does on the sales side, including an out-of-state buyer describing a title returned by their DMV for being submitted on an outdated form and still unresolved months after purchase.
One review in this group reports finance staff introducing religious beliefs into the transaction. It is a single account rather than a pattern, but it is distinct enough from everything else in the category to be worth flagging rather than folding into a generalisation.
Cars.com
