Financing complaints account for nearly one-third of the store's reviews: 35 of 113. Peak concentration is recent — 13 of the 35 in 2026. Nineteen posted in the past two years. Only 5 of the 35 carry star ratings, all one-star. Twelve received owner replies.
The single most repeated account is a customer cancelling something — an insurance policy, a warranty, a fee — being told a refund or check is coming, and then not receiving it. One reviewer states directly: "I still haven't received the check." Another: "never got the full amount back." This pattern appears in 8 of the 35 reviews.
One detailed account describes an agreed split of credit-card fees that was charged in full instead, a promised correction, the responsible finance manager leaving the business, a general manager personally committing to mail a check, and then a reversal weeks later on the grounds that a discount had already been applied. One reviewer's resigned conclusion: "they will not be sending a check." Several other reviews follow the same arc without the detail.
A related cluster concerns products sold at signing that were never actually filed with the provider. Reviewers describe purchasing an extended warranty and discovering later that it had "never submitted to the" provider — meaning the coverage they had paid for did not exist when they went to use it.
Document accuracy is a recurring specific complaint: contracts altered after the customer reviewed them, "the wrong lienholder recorded," and paperwork redone "four or five times," with the reviewer "passed around to multiple people" each round. The frustration is less about the errors themselves and more about being passed between staff without anyone owning the resolution.
Title and registration filing issues appear, including an out-of-state buyer describing a title "returned because it was on an out dated form" and still unresolved months after purchase. The compound damage is travel investment plus lost time.
One review in this group reports finance staff introducing religious beliefs into the transaction. It is a single account rather than a pattern, but it is distinct enough to flag rather than fold into a broader characterization.
Cars.com
