Communication complaints make up a fifth of the store's reviews: 35 of 164. All 35 carry ratings, and 33 are one-star. Eighteen posted in the past two years, with 12 in 2025. Eight received owner replies from the dealership.
The dominant pattern is one situation repeated: the vehicle is at the dealership, days are passing, and, by these accounts, no one calls. Reviewers describe placing three, four, or more calls without return: "I've called 4 times and have got no response." Messages go unanswered, they say, and they only learn status when they physically appear. One sums it up: "no communication and lack of accountability." This pattern appears in 15 of the 35 reviews.
What distinguishes these accounts is that the underlying repair is often not the grievance. Several reviewers say explicitly that they would have accepted a delay had someone explained it. The complaint is the absence of contact rather than the wait itself. One states it directly: "days before you hear anything" — the silence, not the repair timeline, is the injury.
Handoffs between departments recur. Reviewers describe being routed between service, sales, parts, and finance without any owning the next step, and having to re-explain each time. Frustration compounds with each transfer.
Cost surprises intersect when a bill lands without prior notice — reviewers describe approving nothing and then receiving an invoice substantially above expectation. They frame it as a consent problem rather than a pricing one.
A recurring irony reviewers point out themselves: automated feedback and review reminders arrive promptly while direct questions go unanswered. One states: "Never heard back from them." Another: "no one bothered to even keep contact."
