Inventory complaints account for a quarter of the store's reviews: 40 of 164, one in four. Thirty-eight carry ratings, 32 at one-star. Seventeen posted in the past two years, with 10 in 2025. Seven received owner replies.
The distinctive complaint is the inspection gap. Reviewers describe buying a vehicle carrying an inspection sticker or an assurance it had been checked, then finding faults they believe a genuine inspection would have caught. One states: "have a sticker saying it was inspected," then found a warning light, worn components, or in one older account a cracked engine block. The complaint is the discrepancy between the sticker and the actual condition.
Undelivered extras form the largest single cluster — second keys, spare tires, floor mats, trim pieces, and agreed cosmetic repairs promised as part of the deal and then not provided. Reviewers describe chasing them for weeks or months, with several accounts spanning a year or more without resolution. One states the frustration directly: "waiting to get my car floor mattes."
A separate group involves condition on collection after service rather than at purchase: cars returned scratched — "they scratched my new car" — left dirty inside, with ceramic or paint work described as damaged rather than improved. Seven reviews mention damage or condition issues after the car was in the dealership's custody.
Used-vehicle disclosure appears throughout the older reviews, including claims that a known fault was not mentioned, or that a vehicle described as new had already accumulated mileage. One reviewer specifically mentions a used car presented as passed inspection that contained "a cracked engine block."
Written commitments emerge as the practical lesson reviewers themselves articulate: several say explicitly that anything agreed verbally about condition or included items should have been documented before signing. One review states the hard-earned wisdom: "Any verbal commitments are just lip service."
