Financing complaints represent nearly a quarter of the store's reviews: 39 of 164, or about one in four. They cluster heavily in recent years — 12 of the 39 in 2025, with 18 total in the past two years. Nearly all carry ratings: 37 of 39 are rated, 34 at one-star. Eight received owner replies from the dealership.
The dominant pattern is a deal that felt complete at the store and then unraveled on paper. Reviewers describe finance paperwork not prepared for a scheduled appointment, customers being "handed a stack of paperwork" with items not previously discussed, title work never filed, registration left in limbo. Many describe calling repeatedly to find out where things stood. Several say they were contacted almost 4 months later about financing that had supposedly already been arranged.
Terms being revisited well after signature form a related cluster. Reviewers describe being contacted months later about financing already supposedly closed, asked to re-sign or accept different terms. The complaint is less about rate changes and more about terms becoming unstable after the buyer thought the deal was done.
Add-ons appearing without discussion form a distinct thread. Reviewers describe protection products, service warranties, or packages found in the paperwork that they say were never raised in conversation. One states outright: "sneak in a service warranty." Several discovered these only when reviewing the contract afterwards.
A smaller but serious cluster alleges credit was run without permission, or run more times than agreed. Reviewers who arranged their own financing and declined the store's describe still having their credit pulled. One states firmly: "we wont run your credit."
Pressure in the finance office is cited more often than pressure on the showroom floor. Multiple reviewers report the purchase going smoothly and the difficulty beginning only at the signing table, with hour-long holds in the finance office becoming the friction point.
Because financing terms are private and document-heavy, this category captures what reviewers believe they signed, not verified terms. The practical lesson reviewers themselves extract: "read the fine print."
